Privacy Policy
Last updated: [10/27/2025]
At NewMeBooking, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://newmebooking.com (the “Website”) and related services.
1. Who We Are
NewMeBooking is an online booking platform that connects clients with independent practitioners in mental health, holistic therapy, retreats, and related services.
For the purposes of the General Data Protection Regulation (GDPR), NewMeBooking acts as the data controller for personal data processed through the platform, except where practitioners independently collect and manage client data for their services.
2. Data We Collect
We collect and process the following types of personal data:
Account Information: name, email address, password, language preference.
Booking Details: selected practitioner, session type, date, and price.
Payment Information: processed securely by Stripe (we do not store your full payment details).
Communication Data: messages sent through contact forms, chat, or email.
Usage Data: IP address, browser type, operating system, pages visited, and session duration (for analytics and security).
3. How We Use Your Data
We process your data for the following legitimate purposes:
To create and manage your account.
To process bookings and payments through Stripe.
To communicate with you about bookings, updates, and support requests.
To improve the Website experience and enhance our services.
To comply with legal obligations, including accounting and data protection laws.
To prevent fraud and ensure platform security.
We never sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process personal data under the following legal grounds:
Contractual necessity: to perform our obligations (e.g., process your booking).
Legitimate interest: to maintain and improve our services.
Consent: when you subscribe to newsletters or marketing communications.
Legal obligation: to comply with applicable financial or data protection laws.
5. Sharing Your Information
We may share your data only with trusted third parties, including:
Practitioners — to confirm, manage, or update your booking.
Stripe — to securely process payments and refunds.
Hosting and IT providers — to maintain website functionality and data security.
Legal or regulatory authorities — when required by law.
All third parties are bound by data processing agreements to protect your personal data in accordance with GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to:
Provide services and comply with legal requirements.
Resolve disputes or enforce our agreements.
When your data is no longer required, it is securely deleted or anonymized.
7. Data Security
We use SSL encryption, secure servers, and limited staff access to protect your personal data.
All payment transactions are processed through Stripe, which complies with PCI-DSS security standards.
8. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to maintain GDPR compliance.
9. Your Data Protection Rights (GDPR)
As a data subject under GDPR, you have the following rights:
Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion of your data (“right to be forgotten”).
Restriction: limit processing of your data.
Portability: receive your data in a structured, machine-readable format.
Objection: withdraw consent or object to data processing.
To exercise your rights, contact us at:
📧 privacy@newmebooking.com
We will respond to all requests within 30 days.
10. Cookies
NewMeBooking uses cookies to enhance your browsing experience and analyze website traffic.
You may manage or disable cookies through your browser settings.
For more details, please see our [Cookie Policy] (to be linked once created).
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
You are encouraged to review this page periodically to stay informed.
13. Contact
If you have any questions or concerns about this Privacy Policy or your data rights, please contact us at:
📧 privacy@newmebooking.com